European UGM Agenda



Held at Radisson Blu
The Royal Mile, 80 High Street, Edinburgh, EH1 1TH

Welcome Reception: 19:00-21:00  |  Tuesday, 8 May, 2018  |  St. Giles Ballroom
Conference: Wednesday-Thursday  |  9-10 May, 2018 
Networking Event: 19:00-21:00  |  Wednesday, 9 May, 2018  |  Edinburgh Castle


Evening | 8th May | Tuesday

19:00 – 21:00 › Welcome Reception
Radisson Blu  |  St. Giles Ballroom


Day 1 | 9th May | Wednesday

10:00 › Introduction: Don Eash & Andy Povey  |  Gateway Ticketing Systems

10:40 › Getting in Focus for 2018: Don Eash  |  Gateway Ticketing Systems

11:45 › Creating the Ideal: Dave Langran  |  Gateway Ticketing Systems

13:30 › Welcome from our host  |  Historic Scotland

14:00 › Engaging with Different Audiences: Jemma Mansfield  |  NMRN

14:30 › Galaxy Tips and Tricks: Wanda Kalbach & Carly Straughan  |  Gateway Ticketing Systems

15:30 › A word from our sponsors: Bill Crane  |  TLS BOCA Systems

16:15 › Creating a Visitor Portal: Jonas Buhl Gregersen  |  Tivoli Gardens

16:55 › Open Forum


19:00 – 21:00 › Networking Event
Edinburgh Castle


Day 2 | 10th May | Thursday

10:00 › Welcome: Andy Povey  |  Gateway Ticketing Systems

10:15 › Trends in the Industry: Bernard Donoghue |  ALVA

10:45 › The Customer Experience – The Vital Ingredient: Stephen Spencer

11:45 › Galaxy{connect} Update: Wanda Kalbach  |  Gateway Ticketing Systems

13:30 › Exit Surveys: Lauren Childerhouse  |  SS Great Britain

14:00 › What’s new in Galaxy 7.2: Matthew Hoenstine |  Gateway Ticketing Systems

14:30 › Hints and Tips From a Galaxy Power User:  Roland Mailleux | Compagnie Des Alpes

15:00 › Customer Roundtables – Hot Topics for 2018

15:30 › Getting Visibility of Your Attraction: Ian Robinson

16:15 › The Gateway Visitor Portal: Matthew Hoenstine & Don Eash  |  Gateway Ticketing Systems

16:45 › Moving Forward in the UK and Europe with Gateway: Andy Povey & Don Eash  |  Gateway Ticketing Systems

17:00 › Open Forum


We look forward to you joining us in Edinburgh, sign up here

European Galaxy User Group Meeting


Let’s come together to discuss successful strategies to grow your venue’s attendance, revenue and visitor satisfaction. Now two full days long, our European Galaxy User Group Meeting will include updates from Gateway Ticketing Systems, customer success stories and roundtable discussions.

Held at Guoman Hotels: The Tower
St. Katharine’s Way | London
17-18 May | Wednesday-Thursday

Click here for more information or to register.

Euro UGM 2016 – London

The entire Gateway Ticketing Systems family is excited to announce our 2016 European User Group Meeting in beautiful London! This year’s Euro UGM agenda is packed with the perfect balance of valuable training sessions, demonstrations, networking opportunities, open forum discussions and fun with others in the Gateway Community. We think you’ll agree this event keeps getting better and better each year and we look forward to seeing you there!

Where: London, United Kingdom | Dorsett Shepherds Bush – London

Dorsett Shepherds Bush is located in the heart of vibrant Shepherds Bush in West London. The area boasts an excellent transport and communications network. The location is a short bus ride from Hammersmith with a direct connection to Heathrow Airport. The hotel is perfectly located to both Shepherds Bush Over Ground Station and Tube Station offering easy accessibility to Notting Hill, London’s West End and major tourist spots.

When: 4 May 2016 (9:30 am – 19:00 pm); 5 May 2016 (9:30 am – 13:00 pm)

Cost: Free!

Spaces are limited so please Register Now!


Hotel Accommodation: A special hotel room rate is available to Euro UGM Attendees at the Dorsett Shepherds Bush – London. Rooms are £125* inclusive of VAT and include breakfast.

The group rate is available when booked by phone or email:
+44 203 262 1026
Use Block Code: GATE030516 
*Important: Book by 30 April for a guaranteed room at the Dorsett. After 30 April, rooms are subject to availability.