Attractions & Events

We’re Hiring Implementation Specialists

We are currently looking for Implementation Analysts to join the team in our London office.

This is a fantastic opportunity for someone already working in the industry to join a market leading team.

This position would suit someone with proven working experience of bookings or ticketing functions, as part of an operations or marketing role, within a tourist attraction. There would be substantial room for growth within the organisation for the right candidate. 

We’re always on the look-out for the best talent that the industry has to offer so if you’re interested in working with the world’s leading attraction management solutions provider then please do get in touch by email: APovey@gatewayticketing.co.uk

 


Job purpose:

To support new and existing customers through analysis of business requirements, designing and implementing solutions utilising of our systems, software and industry knowledge. To build & grow your own knowledge of all systems and integrations at all opportunities.

This role would be ideal for someone looking to grow with the company as you will have the opportunity to gain experience with a market leader and progress through a number of channels such as account management, implementation specialist roles and project management.

Responsibilities:

  • Through a combination of training, written materials, practice and experimentation, become an expert in the Galaxy software suite, MS Dynamics CRM, Counterpoint Retail and SQL Server Reporting Services
  • To gather and document customer requirements providing solutions and improvements
  • Deliver and manage the implementation of new Gateway customers, including project management. This will include acquisition of customer requirements, and designing solutions to meet those requirements
  • Design and deliver training courses and sessions for Gateway customers with a view to enabling them to operate the Galaxy and related systems independently
  • Deliver first & second line support for Gateway customers as required.
  • Implement and manage relevant support processes for Gateway customers
  • Assist in developing internal capability to implement new Gateway sites
  • Assist in developing internal capability to provide first line support for Gateway customers
  • Manage the relationship with specified existing customers
  • Develop and sustain relationships with suppliers to Gateway
  • Assist in positioning Gateway as the leading supplier of general admission ticketing and revenue generation systems in the World
  • Other functions as required by the line manager from time to time

 

Personal profile:

  • Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. Credible and comfortable in dealing with colleagues.
  • A strong character who is able to say “no” where appropriate and clearly articulate the reasons for such instructions.
  • Able to plan clearly and methodically with an appreciation of the need for project profitability
  • Proven working experience in the visitor attractions sector, preferably in an Operations / Marketing function with exposure to ticket or booking operations
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organisational skills including attention to detail and multi-tasking skills
  • Strong working knowledge of Microsoft Office ideally with exposure to project management tools
  • Must be able and willing to regularly travel abroad and throughout the UK and able to spend frequent nights away from home

 

Right to Work:

  • Please note that all of our UK based roles require you to have the existing right to work in the UK

We’re Hiring for Customer Service Representatives

We are currently looking for Support Desk Analysts to join the team in our London office.

This is a fantastic opportunity for someone with a passion for attractions to start their career in this exciting industry.

This is an entry level position with huge opportunities for the right candidate. Experience of working in an attraction is a must, in a Front of House / Admissions environment a plus and experience of the Gateway Ticketing system a massive bonus.

Enthusiasm and a positive attitude are the most important criteria as we offer full training for everything else.

We’re always on the look-out for the best talent that the industry has to offer so if you’re interested in working with the world’s leading attraction management solutions provider then please do get in touch by email: apovey@gatewayticketing.co.uk

Click here to download the full job description.


Job purpose:

To manage Gateway’s first line customer support via phone, email and online helpdesk resolving or escalating support requests as appropriate. The role is primarily office based but as the job holder grows in confidence and ability they may be required to attend customer sites from time to time for familiarisation and to assist with implementation projects.

This role would be ideal for someone looking to grow with the company as you will have opportunity to gain experience with a market leader and progress through a number of channels such as support, implementation and project management.

Responsibilities:

  • Provide office based, account management service for existing customers
    • First line telephone support
    • Triage to direct support calls appropriately
    • Resolve less complex issues directly, with appropriate training
  • Produce and distribute monthly SLA reports for customers from the helpdesk system
  • Manage support rota ensuring that there is always someone available for emergency, out of hours support
  • Manage support calls ensuring that, when appropriate, team are not disturbed by non-emergency support calls
  • Handle any inbound sales enquiries ensuring that the appropriate details are taken, recorded and followed up
  • Assist with equipment ordering and general logistics to support the Implementation team
  • Provide some general office management to keep the office functioning, fully stocked and tidy
  • Provide basic finance checks prior to scheduling support, ensuring that all work carried out for a customer is supported by customer’s contract or purchase order as appropriate
  • After training, assist on site with customer implementations
  • Other functions as required by the Operations Director and the wider team

Personal profile:

  • Self-motivated, results-oriented with a clear focus on high quality service
  • Must have excellent face-to-face, email and telephone communication skills
  • Professional, credible, and comfortable when dealing with colleagues and customers
  • A strong character who is able to say “no” where appropriate and clearly articulate the reasons for such instructions
  • Team player and empathic communicator who is able to see things from the other person’s point of view
  • Able to commute reliably to office base on a daily basis with infrequent travel around the UK and Europe as required
  • Able to plan clearly and methodically with support costs and timescales in mind
  • Understands the principles of service delivery, and able to motivate colleagues to deliver excellent customer service
  • Must be adept in use of MS Office, particularly Outlook, Excel and Word. Must be comfortable using conference facilities, email, internet browsers and windows in general. Experience of a helpdesk solution would be preferable
  • Able to demonstrate success and experience managing customer service or support function. Experience of the arts & heritage or attractions industry would be an advantage though not essential

Right to Work:

  • Please note that all of our UK based roles require you to have the existing right to work in the UK

We’re Hiring Implementation Analysts

We are currently looking for Implementation Analysts to join the team in our London office.

This is a fantastic opportunity for someone already working in the industry to join a market leading team.

This position would suit someone with proven working experience of bookings or ticketing functions, as part of an operations or marketing role, within a tourist attraction. There would be substantial room for growth within the organisation for the right candidate. 

We’re always on the look-out for the best talent that the industry has to offer so if you’re interested in working with the world’s leading attraction management solutions provider then please do get in touch by email: APovey@gatewayticketing.co.uk

 


Job purpose:

To support new and existing customers through analysis of business requirements, designing and implementing solutions utilising of our systems, software and industry knowledge. To build & grow your own knowledge of all systems and integrations at all opportunities.

This role would be ideal for someone looking to grow with the company as you will have the opportunity to gain experience with a market leader and progress through a number of channels such as account management, implementation specialist roles and project management.

Responsibilities:

  • Through a combination of training, written materials, practice and experimentation, become an expert in the Galaxy software suite, MS Dynamics CRM, Counterpoint Retail and SQL Server Reporting Services
  • To gather and document customer requirements providing solutions and improvements
  • Deliver and manage the implementation of new Gateway customers, including project management. This will include acquisition of customer requirements, and designing solutions to meet those requirements
  • Design and deliver training courses and sessions for Gateway customers with a view to enabling them to operate the Galaxy and related systems independently
  • Deliver first & second line support for Gateway customers as required.
  • Implement and manage relevant support processes for Gateway customers
  • Assist in developing internal capability to implement new Gateway sites
  • Assist in developing internal capability to provide first line support for Gateway customers
  • Manage the relationship with specified existing customers
  • Develop and sustain relationships with suppliers to Gateway
  • Assist in positioning Gateway as the leading supplier of general admission ticketing and revenue generation systems in the World
  • Other functions as required by the line manager from time to time

 

Personal profile:

  • Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. Credible and comfortable in dealing with colleagues.
  • A strong character who is able to say “no” where appropriate and clearly articulate the reasons for such instructions.
  • Able to plan clearly and methodically with an appreciation of the need for project profitability
  • Proven working experience in the visitor attractions sector, preferably in an Operations / Marketing function with exposure to ticket or booking operations
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organisational skills including attention to detail and multi-tasking skills
  • Strong working knowledge of Microsoft Office ideally with exposure to project management tools
  • Must be able and willing to regularly travel abroad and throughout the UK and able to spend frequent nights away from home

 

Right to Work:

  • Please note that all of our UK based roles require you to have the existing right to work in the UK

We’re Hiring for Support Desk Analysts

We are currently looking for Support Desk Analysts to join the team in our London office.

This is a fantastic opportunity for someone with a passion for attractions to start their career in this exciting industry.

This is an entry level position with huge opportunities for the right candidate. Experience of working in an attraction is a must, in a Front of House / Admissions environment a plus and experience of the Gateway Ticketing system a massive bonus.

Enthusiasm and a positive attitude are the most important criteria as we offer full training for everything else.

We’re always on the look-out for the best talent that the industry has to offer so if you’re interested in working with the world’s leading attraction management solutions provider then please do get in touch by email: apovey@gatewayticketing.co.uk

Click here to download the full job description.

 


Job purpose:

To manage Gateway’s first line customer support via phone, email and online helpdesk resolving or escalating support requests as appropriate. The role is primarily office based but as the job holder grows in confidence and ability they may be required to attend customer sites from time to time for familiarisation and to assist with implementation projects.

This role would be ideal for someone looking to grow with the company as you will have opportunity to gain experience with a market leader and progress through a number of channels such as support, implementation and project management.

Responsibilities:

  • Provide office based, account management service for existing customers
    • First line telephone support
    • Triage to direct support calls appropriately
    • Resolve less complex issues directly, with appropriate training
  • Produce and distribute monthly SLA reports for customers from the helpdesk system
  • Manage support rota ensuring that there is always someone available for emergency, out of hours support
  • Manage support calls ensuring that, when appropriate, team are not disturbed by non-emergency support calls
  • Handle any inbound sales enquiries ensuring that the appropriate details are taken, recorded and followed up
  • Assist with equipment ordering and general logistics to support the Implementation team
  • Provide some general office management to keep the office functioning, fully stocked and tidy
  • Provide basic finance checks prior to scheduling support, ensuring that all work carried out for a customer is supported by customer’s contract or purchase order as appropriate
  • After training, assist on site with customer implementations
  • Other functions as required by the Operations Director and the wider team

 

Personal profile:

  • Self-motivated, results-oriented with a clear focus on high quality service
  • Must have excellent face-to-face, email and telephone communication skills
  • Professional, credible, and comfortable when dealing with colleagues and customers
  • A strong character who is able to say “no” where appropriate and clearly articulate the reasons for such instructions
  • Team player and empathic communicator who is able to see things from the other person’s point of view
  • Able to commute reliably to office base on a daily basis with infrequent travel around the UK and Europe as required
  • Able to plan clearly and methodically with support costs and timescales in mind
  • Understands the principles of service delivery, and able to motivate colleagues to deliver excellent customer service
  • Must be adept in use of MS Office, particularly Outlook, Excel and Word. Must be comfortable using conference facilities, email, internet browsers and windows in general. Experience of a helpdesk solution would be preferable
  • Able to demonstrate success and experience managing customer service or support function. Experience of the arts & heritage or attractions industry would be an advantage though not essential

 

Right to Work:

  • Please note that all of our UK based roles require you to have the existing right to work in the UK

Customer Relationship Management: What You Need To Know

Q&A with Dave Langran, Technical Director, Gateway Ticketing Systems

Dave LangranFor more than 15 years, Dave Langran has been helping attraction venues nurture deeper relationships with their members through powerful technologies. Recently, Dave developed a seamless integration between Galaxy® point-of-sale software and Microsoft Dynamics to create CRM Plus, an invaluable customer relationship tool for museums, zoos and aquariums, and other attractions to gain a stronger understanding of their visitors and take informed actions to nurture them.

At its core, what is Customer Relationship Management or CRM?

Dave: It’s knowing who your customers are. It can start out as gathering simple demographics such as age, gender, income and marital status. But the magic really happens when you gather more in-depth information such as transactional history, interests and engagement patterns.

How does having this detail benefit an attraction?

Dave: Armed with this information, they can develop marketing programs that provide mutual benefit for their customers and ultimately, their venue. Let’s imagine that you can run a report and see all your past visitors who have young children but haven’t visited your museum in the past 12 months. If you have a new exhibit on dinosaurs, you might want to do a targeted email campaign to these parents or grandparents touting the interactive features of this exhibit.

Are there other benefits of CRM?

Dave: Absolutely. In addition to being a marketing tool, CRM can maximise fundraising and donation opportunities for nonprofits. It can also give insight into the viability of commercial opportunities such as sponsorships, or events and conferences. Plus, with an integrated approach like Gateway’s CRM Plus, it can reduce administrative burden by providing that crucial 360° view of the customer through one solution.

Tell me about CRM Plus | Powered by Galaxy, what makes it unique over other CRM software?

Dave: A lot. It’s next-generation customer relationship management. The secret is in the seamless integration with Galaxy® point-of-sale software. Galaxy is where all the purchase and usage history lives for customers, members and donors – from ticket or retail purchases on-site at your venue to online ordering of tickets, meal packages and more. This information is fed back real-time into CRM Plus, allowing an invaluable snapshot of your customers at any moment.

CRM Plus also enables you to develop powerful, configurable workflows that automate customer touchpoints such as pre- and post-visit emails. To ensure the right message is getting to the right people at the right time, CRM Plus has insightful segmentation capabilities that allow you to group similar customers together to deliver highly personalised marketing messages. Finally, CRM Plus integrates with commonly used platforms including email providers, social media and other web applications providing a continuous feedback loop.

How would you summarise customer relationship management and CRM Plus?

Dave: CRM is a strategy supported by technology. And CRM Plus | Powered by Galaxy is the only technology that provides a real-time 360° customer view through one solution.

 

For more information, download CRM Plus Product Sheet

Cloud-Based Platform Galaxy Connect™ Receives IAAPA Brass Ring Best New Product Award

Recognising the innovation of one of Gateway Ticketing Systems’ newest technological solutions, the International Association of Amusement Parks and Attractions (IAAPA) awarded Galaxy Connect an IAAPA Brass Ring Best New Product Award. The second-place award is for Technology Applied to Amusements: Facilities and presented to Gateway at the IAAPA Attractions Expo, recently held in Orlando.

Galaxy Connect is a cloud-based platform that enables attractions the ability to integrate with any number of online travel agencies with one integration to sell live tickets. In addition to providing guests with direct-to-gate admission, Galaxy Connect also helps venues increase ticket sales while saving money on costly one-off IT integrations and eliminating the time-consuming voucher reconciliation process.

“We innovate every day to help make our customers successful through technology,” says Michael Andre, President and Chief Executive Officer, Gateway Ticketing Systems, Inc. “It’s a tremendous honour to be recognised with the prestigious IAAPA Brass Ring Award.”

Gateway previously won an IAAPA Brass Ring Best New Product Award for its eGalaxy Reseller Web Store that automates the process of consignment ticket sales.

Galaxy Connect™ Gains Momentum in UK Market

Galaxy Connect™ Gains Momentum in UK Market as Venues Look to Increase Ticket Sales and Enhance the Guest Experience

Attractions and representatives of the travel trade recently gathered at Church House Westminster, London, to discuss ways to broaden awareness and increase ticket sales through the new cloud-based platform, Galaxy Connect.

Galaxy Connect allows for easy integration of attraction venues and resellers to sell live tickets to customers.

“Galaxy Connect makes it easier for attractions to partner with distributors and resellers, quickly engaging with customers around the world to increase exposure and ticket sales,” says Andy Povey of Gateway Ticketing Systems. “What’s more, Galaxy Connect is easy to set up with no need for additional training for front of house teams.”

Another benefit of Galaxy Connect is immediate admission. “Because sales through Galaxy Connect are live tickets not vouchers, guests can use their smartphones to gain direct access to the venue rather than queuing for the box office,” explains Don Eash, Executive Vice President/Chief Operating Officer, Gateway Ticketing Systems.

“Galaxy Connect is a massive improvement for distributors. On top of offering more flexibility and real-time access to venues’ ticket systems, it will also create an electronic data trail reducing fraud. We are also looking at new opportunities to generate revenue through the use of mobile app and geolocation,” says Andre Flambard, 365Tickets .

 

Galaxy Connect main benefits:

  • Enhance the guest experience – guests arrive with a live ticket or e-ticket and can enjoy direct-to-gate admission reducing front-gate lines
  • Enjoy real-time access to venue ticket systems – enabling resellers to sell capacity-managed events while avoiding sell-out situations
  • Streamline the reconciliation processes between attraction venues and resellers
  • Save costly IT resource time – connect with any number of online travel agencies and/or attractions with only one integration
  • Eliminate time-consuming voucher process – by selling live tickets, you can save countless hours of manual processing as well as reduce fraud issues

 

To learn more about Galaxy Connect, visit www.galaxyconnect.com or contact us on 0207 912 2022 or email sales@gatewayticketing.co.uk 

Kidzania Reaps Rewards of Integrated CRM & Ticketing

Gateway Ticketing UK (Gateway) supplies timed ticketing and integrated CRM tools for Kidzania London to ensure smooth sales and marketing processes for a busy mall environment

 

The timed ticketing and integrated CRM delivered by Gateway allows KidZania to manage demand, visitor flow and avoid long queues in Westfield Shopping Centre, while increasing revenue by enabling the sale of more tickets at a better yield.

When planning for Kidzania commenced it became clear that its popularity with young families and its location in a very busy mall environment could create a large volume of traffic which the mall would be unable to cope with. Both the check in desk and the mall environment had the potential to become congested and this needed to be addressed immediately to ensure overcrowding was avoided.

A solution was sought which would help reduce queues, maximize revenue generation and integrate seamlessly with KidZoft. After an extensive search Gateway ticketing UK was selected to do the job.

 

“The main attractions with Gateway were the tried and tested software, the experience of their team and the strength of their existing client portfolio and we have already been impressed by their approach to our needs as a new customer” said Helen Carpendale, COO

 

In order to streamline the flow of visitors it was decided to allow families into the attraction at regular intervals during the day; effectively spreading out the families’ arrival at the check in desk. By encouraging visitors to arrive through the day, rather than at the regular 2 timeslots each day, the families wait time was significantly reduced on entering the mall environment and at the check in desk.

During the planning phase of Kidzania London it was shown that the combination of controlled capacity timeslots and the loss of the midday changeover allowed the attraction to increase its theoretical capacity by around 25% whilst at the same time reducing queue times and increasing guest satisfaction.

Gateway software provides KidZania with the tools and training to manage the capacity of each timeslot on an ad-hoc basis meaning they can increase and decrease capacity and timeslots based on each day’s trading. This requires no changes to the software itself and can be done in house by any trained and responsible team member.

With Gateway providing the software KidZania London were also able to utilize online sales which allows families to pre-book into any timeslot available which is tightly capacity controlled. When a timeslot becomes full it becomes unavailable for purchase and the customer is shown only those slots with tickets available. By encouraging pre-booking with guaranteed entry times and online only discounts Kidzania London is able to control demand on busy days and give a VIP experience to those customers who pay in advance and choose the best timeslots. The webstore also allows parents to pre-pay for food packages meaning the children do not need to carry real world money around the City and ensuring each child spends in Food & Beverage locations.

Not only have KidZania London seen a large increase in capacity of the attraction but the flexible software has enabled them to also increase revenue. Price-programs built into the system give KidZania London complete control of pricing so that pricing can be controlled by timeslot, day and season. By applying a slightly higher price to oversubscribed entry times KidZania London can increase revenue and encourage visitors to choose a less busy day; smoothing demand whilst also adding to their bottom line.

The first 6 months of trading saw KidZania London flow smoothly even with the exceptionally busy Christmas Trading Period in the Mall and increase revenue through a number of strategies including adding Food & Beverage offerings to online sales, encouraging repeat visits of school children and by managing the capacity and pricing of entry very closely.

The integration of Galaxy software into KidZania London allows the team a great deal of flexibility but also the ability to get to grips with their business through in depth analysis of their visitors. By using Gateway Insight to analyse their customer data KidZania London gain useful insight into what people are buying, where they are travelling from and much more. Easy to interpret dashboards allow high level data to be shown live in offices all around the site in order for teams to work more effectively.

 

Andy Povey – Business Development Director at Gateway Ticketing Systems UK said “Working closely with the Kidzania teams in London and Mexico City has been a great experience. Integrating our proven timed ticketing solution into the bespoke Kidzoft system has resulted in the best of both worlds for Kidzania London. The Kidzania development team are now able to focus on their specialist area while the Kidzania London team are able to take advantage of our world leading ticketing, booking and integrated CRM tools. We look forward to our continued partnership with KidZania and working together on future projects.”

 

About Gateway Ticketing Systems, Inc.

Gateway Ticketing Systems, Inc. is the world leader in admission control and ticketing software for the attraction, amusement, and transportation industries.

 

About Gateway Ticketing Systems UK

Gateway Ticketing Systems UK was established in 2012 and provides admissions solutions and integrated CRM to museums and galleries; heritage attractions and historic houses; zoos and gardens and theme parks and events.

In under three years of operation in the UK, Gateway has secured ten new clients including the Roman Baths & Fashion Museum, Bath, Kew Gardens, London and V&A Museum, London.

For more information go to www.gatewayticketing.co.uk

 

 

Euro UGM 2016 – London

The entire Gateway Ticketing Systems family is excited to announce our 2016 European User Group Meeting in beautiful London! This year’s Euro UGM agenda is packed with the perfect balance of valuable training sessions, demonstrations, networking opportunities, open forum discussions and fun with others in the Gateway Community. We think you’ll agree this event keeps getting better and better each year and we look forward to seeing you there!

 
Where: London, United Kingdom | Dorsett Shepherds Bush – London

Dorsett Shepherds Bush is located in the heart of vibrant Shepherds Bush in West London. The area boasts an excellent transport and communications network. The location is a short bus ride from Hammersmith with a direct connection to Heathrow Airport. The hotel is perfectly located to both Shepherds Bush Over Ground Station and Tube Station offering easy accessibility to Notting Hill, London’s West End and major tourist spots.

When: 4 May 2016 (9:30 am – 19:00 pm); 5 May 2016 (9:30 am – 13:00 pm)

Cost: Free!

Spaces are limited so please Register Now!

 

Hotel Accommodation: A special hotel room rate is available to Euro UGM Attendees at the Dorsett Shepherds Bush – London. Rooms are £125* inclusive of VAT and include breakfast.

The group rate is available when booked by phone or email:
+44 203 262 1026
Anna.mechlinska@dorsetthotels.com
Use Block Code: GATE030516 
*Important: Book by 30 April for a guaranteed room at the Dorsett. After 30 April, rooms are subject to availability.

Drayton Manor Theme Park Selects Gateway UK to Supply Ticketing and CRM Integration

Gateway Ticketing Systems UK has been chosen to partner with Drayton Manor Theme Park.

Recently implementing the Galaxy® Product Suite at its venue, Drayton Manor Theme Park can now sell tickets, season passes and other products at the front gate, over the phone and online with direct integration into its existing CRM solution. This will play an integral role in growing the attraction’s business and building stronger relationships with guests in the future.

 

“Gateway has a proven track record with some of the biggest theme parks and resorts in the world so the decision to appoint them as our ticketing supplier was an easy one. We look forward to combining our operational experience with their industry expertise to ensure the user experience for our customers is the best it can possibly be and I have no doubt that visitors will really benefit from this,” said William Bryan, Managing Director at Drayton Manor Theme Park.

 
Gateway Ticketing Systems’ Galaxy® Product Suite will allow Drayton Manor Theme Park to focus on increasing advanced sales and ensuring data collection is maximized at every touchpoint.

Drayton Manor Theme Park is home to many rides and attractions including Europe’s only Thomas Land™ as well as a 15-acre zoo, campsite, the Drayton Manor Hotel and conference facilities. The Galaxy® Product Suite with CRM solution will now enable these teams to work together seamlessly. The ticketing system will be instrumental in allowing tickets to cover individual elements across the park and hotel then give operations personnel a full view of all sales.

CRM integration will allow Drayton Manor Theme Park to improve the customer experience and build stronger relationships with its guests. Combined data and ticketing offers can also be used to help increase season passes and retention rates.

 

“Being the chosen supplier for Drayton Manor Theme Park is fantastic news for Gateway Ticketing UK. We have spent much time and effort in recent years working with nonprofit organisations to support revenue generation and improve customer relationships and we look forward to sharing this expertise with a commercial business,” said Andy Povey, Business Development Director at Gateway Ticketing Systems UK.

 

About Gateway Ticketing Systems UK
Gateway Ticketing Systems UK was established in 2012 and provides admissions solutions to museums and galleries, heritage attractions and historic houses, zoos and gardens, and theme parks and events. Some of its clients include the Roman Baths & Fashion Museum, Bath, Kew Gardens, London and V&A Museum, London. For more information go to www.gatewayticketing.co.uk
 
About Gateway Ticketing Systems, Inc.
Gateway Ticketing Systems, Inc. is the world leader in ticketing software, access control and revenue generation for industries including attractions, theme parks, waterparks, tours, zoos, aquariums, museums and historic sites. Located in Gilbertsville, Pennsylvania, Gateway Ticketing Systems provides strategic consultation, sales, service and support for point-of-sale and ticketing systems throughout North America and worldwide. Gateway’s robust Galaxy® Product Suite integrates ticketing, access control, resource management, group sales, online ticketing sales, retail, food and beverage, and membership management.

About Drayton Manor Theme Park
Drayton Manor Theme Park Ltd, opened to the public in 1950 by the Bryan family, is one of the UK’s most popular family attractions with over one million visitors a year. George and Vera Bryan OBE, converted 80 acres of derelict land, which once belonged to Sir Robert Peel; MP & PM to Queen Victoria and her family, into today’s wonderful multi award-winning family attraction, combining thrill rides with a conservation zoo plus catering and conference facilities.

Today, Drayton Manor Theme Park, still family owned and run by second and third generation family members, covers 286 acres of beautiful woodland and countryside and features some of the wildest and scariest rides around. Rides include: Roller-Coasters – Shockwave, Ben 10: Ultimate Mission and G-force. Major rides: Maelstrom, Apocalypse and Storm Force 10, the wettest ride. It is home to the hugely popular Thomas Land™ featuring many named Thomas & Friends™ character rides for the children and adults alike. Thomas Land™ at Drayton Manor is the only one of its kind in Europe. The park’s 152 seat 4D Cinema, over 50 rides and attractions makes for a truly unforgettable day.